The return policy
If you change your mind, you can return a product within 30 days from the delivery date.
Reimbursement will be issued after our quality control team has assessed the product. You may have to wait about two weeks from when you return the article to when we confirm that the return has been accepted.
Any returns should not be worn, washed or modified in any way. They should still have their original label and be in their original packaging.
In order to return an article, complete the online Return procedure (see the section “How to make a Return” for further details).
How to return or change an article
1. Complete the return/change procedure on-line by logging into your account and clicking on “History and order details”. Click on “Details” alongside your order number and select the product that you want to return. Tell us the reason for this change/exchange, perhaps you want to change the size or you want your money back and click on “send return/exchange request”.
2. Book pick-up using the website, put the article back in its original packaging and/or make sure that it has been correctly packed. You will receive a waybill and the courier will inform you of when the package will be collected.
3. Once we receive the returned article, our team will assess its integrity and will make the exchange or reimbursement as requested.
In the case of an exchange, the cost of the return will be borne by the Customer according to the “Return dispatch Costs” while costs for delivery of the new article will be borne by Store 2.0 srl, excluding any possible promotions connected with the dispatch service.
The returns right will no longer be valid, due to the absence of the essential condition of integrity of the article (package and/or its contents), if Store 2.0 Srl finds:
- that the product has been damaged, damage not caused by transport;
- that the product is dirty because it has been worn, therefore compromising its integrity.
Costs and risks related to transport for returns will be borne entirely by the Customer. The return of products that are not perfectly intact or are deteriorated will not be accepted by Store 2.0 Srl and will be returned to the sender who will also be charged for transport costs.
In the case of decadence of the withdrawal right, Store 2.0 Srl will return the article purchased to the sender, charging him for all dispatch costs.
Dispatch Costs of Returned goods
If you want to return an article, dispatch costs to our warehouse will be paid entirely by you. The dispatch cost will be deducted from the amount to be reimbursed according to the costs illustrated in the “Dispatch” section.
How to request reimbursement
You can request reimbursement by returning the product within 30 days from the delivery date. Make sure that you have read our returns Policy, then return the product by following our instructions.
Amount of reimbursement
Administrative costs of the reimbursement will be borne by the shop. On the contrary, all dispatch costs related to the product will be borne by the Customer. Therefore you will receive full reimbursement of the value of the products returned, net of any transport costs.
-the cost of the products;
The reimbursement will not include:
- transport cost for return of the article, at the standard dispatch rate as indicated in the section “Dispatches”.
Reimbursement will be made according to the same method of payment of the order.
Information on the reimbursement service of Scalapay: https://scalapay.zendesk.com/hc/it/articles/360037795813-Come-funziona-in-caso-di-reso-e-rimborso-
Information on the reimbursement service of Satispay: Satispay Help Center
Information on the reimbursement service of Paypal: https://www.paypal.com/it/smarthelp/topic/MY_MONEY<