SHIPMENTS


Information on delivery

Store 2.0 srl will only accept orders for delivery within Europe and Switzerland.

In order to guarantee fast delivery of your order, the shop www.estorehouse.it uses the services of selected express couriers according to the destination and type of product.

Delivery costs will be borne by the Customer and are clearly indicated when placing your order. Payment of the goods by the Customer will be carried out using the method chosen during the order procedure. No further costs or commission will be due to Store 2.0 Srl, but the Customer will pay for all customs taxes if the goods are delivered to non EU countries, as specified in “Taxes and customs duties”.

The prices indicated represent an estimate and may vary according to the sizes of the box. The final price will be shown in the cart and it will be charged together with the cost of your order during finalisation of payment.


Countries and costs

-Italy

Shipment Standard € 7,90

Standard shipment in Calabria, Sicily and Sardinia € 10,90

-European Countries

Standard shipment € 17,90

- Switzerland

Standard Shipment € 35,00

Order processing time

Orders will be processed from 9.00 to 17.00 GMT from Monday to Friday. Orders placed after 17.00 on Friday will be processed the day after.


Track your order

In order to check information regarding your order, you will receive a tracking by email so you can check and following the status of your shipment.


Shipping times

All orders shipped within Italy will be delivered within 1 to 2 working days from the shipment date

All orders shipped to special regions and/or islands and the rest of the European Union require approximately 3 to 4 working days from the shipment date.

These times may vary due to unexpected events or due to traffic conditions and circulation in general or due to Authorities.

Store 2.0 Srl will not be held responsible in the event of a delay in the shipment of an order or delivery of the goods ordered.

When the courier delivers the goods, the Customer is obliged to check:

- that the number of packages delivered corresponds to the number indicated in the invoice;

- that packaging is intact, not damaged or wet or modified in any way.

Any external damages or if the number of packages or indications do not correspond, should be immediately communicated to the courier that has made the delivery and the Customer should indicate “accepted with reservation” on the relative transport document. In the case of a damaged package, write “accepted with reservation because the package is damaged”. Further the Customer should open a complaint with Store 2.0 srl, contacting the email addresses indicated in the Contacts section.

Once the courier document has been signed, the Customer will not be able to make any form of complaint regarding the external characteristics of the package received.

For further information send an email to customercare@estorehouse.it


Shipping Costs

Shipping costs are clearly indicated on each article and are based on a weight/volume calculation defined with the courier in charge of delivery. Store 2.0 srl reserves the right to modify the shipment costs without any notice if conditions of use and contracts vary with the various carriers. Store 2.0 srl may organise a sales campaign with free transport costs, without this compromising the possibility for Store 2.0 srl to request a contribution from the Customer for packaging and transport costs.


Customs costs and duties

Non EU countries

Shipments to destinations outside of the European Union will be subject to import duties or customs duties. These costs will be borne exclusively by the recipient who will pay the amount due to the forwarder or to relative authorities.

Absence of customs clearance

In order to guarantee that the package is cleared through customs, the Customer will provide all necessary information and/or pay all relative duties. If the package is not cleared through customs, it will be returned to our warehouse. For further information please consult our Returns policy.

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